How to Attend PuSh

General Information

Each year dozens of staff and volunteers come together to produce the work of leading artists from around the world. As a city-wide festival, PuSh shows happen at venues around the city, often in co-production partnership with Vancouver’s cultural mainstays.

Most Festival events are Performances of theatre, dance, and musical productions. Club PuSh features cutting-edge works in a less formal atmosphere, often later in the evening. PuSh Assembly serves performing arts professionals to deepen their craft and networks. Select events include Talkback sessions where the audience can enter discussion with the artists themselves immediately following the performance. The lineup rounds out with Film Screenings and parties to shake off the winter doldrums. The current year lineup is refreshed in November.

See Also:

  • Festival Calendar to view the lineup and start booking
  • Audience Services for questions and assistance with buying, booking, and attending
  • Donate to PuSh to support our charitable work and continue the work of leading artists from around the world

General Information FAQ

Terms and Conditions

Terms & Conditions – PuSh Passes

  • PuSh Passes are limited quantity.
  • Limit of two (2) PuSh Passes per order.
  • PuSh Passes are non-refundable and non-transferable.
  • Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
  • Select shows or performance times may not be eligible to book on a PuSh Pass.
  • Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking:
    • Frontera ($30 surcharge)
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Please stay tuned for more information. We will be announcing our full program on November 28, 2019.
  • Please note that, with the exception of Frontera, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
  • Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services.
  • Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
  • Missed performances are considered redeemed on your Pass and are non-refundable.
  • Passes can be used to book tickets for multiple people into one performance.
  • Passholders must always be present, and be prepared to show valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
  • Lost or stolen Passes will not be replaced.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – Industry Pass and Industry Series Access Only

  • Industry Passes are limited quantity.
  • Limit of four (4) Industry Passes per order.
  • Industry Passes are non-refundable and non-transferable.
  • The Industry Pass entitles the Passholder entry to all events of the 2020 PuSh Industry Series. The events of the Industry Series do not need to be booked on your Industry Pass; simply present your Industry Pass and valid photo ID at the door to gain entry.
  • The Industry Pass entitles the Passholder to book up to six (6) tickets to shows at the 2020 PuSh Festival.
  • Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
  • Select shows are not be eligible to book on the Industry Pass.
  • Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking:
    • Frontera ($30 surcharge)
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Please stay tuned for more information. We will be announcing our full program on November 28, 2019.
  • Please note that, with the exception of Frontera, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue.If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
  • Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services.
  • Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
  • Missed performances are considered redeemed on your Pass and are non-refundable.
  • Passes can be used to book tickets for multiple people into one performance.
  • Passholders must always be present, and be prepared to show valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
  • Lost or stolen Passes will not be replaced.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Industry Series Access Only

  • Industry Series Access Only are limited quantity.
  • Limit of four (4) Industry Series Access Only per order.
  • Industry Series Access Only are non-refundable and non-transferable.
  • The Industry Series Access Only entitles the holder entry to all events of the 2020 PuSh Industry Series.
  • Industry Series events do not need to be booked on your Access Only; simply present your Industry Access Only purchase confirmation email with valid photo ID at the door to gain entry.
  • The Industry Access Only does not include entry to the shows and performances of the PuSh Festival; tickets or Passes to the shows must be purchased separately.
  • Lost or stolen Industry Access Only are not the responsibility of the PuSh Festival.
  • Advertised Industry Access Only price include all service fees and taxes.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Access Only to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – Single Tickets

  • Tickets are subject to availability.
  • Tickets are non-refundable and non-transferable.
  • Tickets cannot be exchanged or re-booked.
  • Unused tickets are non-refundable.
  • For groups of 10 or more, please contact Group Sales via access@pushfestival.ca or 604.605.8284 ext 204.
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Ticket holders can select their seat from the available selection.
  • Valid photo ID must be presented by the original purchaser at each venue box office to pick up tickets.
  • Lost or stolen tickets will not be replaced.
  • Additional service charges and telephone order fees may apply in addition to the advertised ticket price.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – PuSh Youth Pass

  • Youth Passes are limited quantity.
  • Limit of one (1) Youth Pass per person.
  • Youth Passes are non-refundable and non-transferable.
  • Must be 16 to 24 years old (on January 21, 2020) to be eligible for a Youth Pass.
  • The Youth Pass entitles the Passholder to book one (1) ticket per show, up to four (4) shows at the 2020 PuSh Festival.
  • Tickets allotted for Youth Passholders for each performance are extremely limited, so book early and at least 72 hours before showtime.
  • Select shows are not be eligible to book on the Youth Pass. Please stay tuned for more information. We will be announcing our full program on November 28, 2019.
  • Youth Passholders are not required to pay the surcharge applied to select shows, with exception to Frontera ($30 surcharge).
  • Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
  • Select shows are reserved seating.
    • Frontera
  • Please note that, with the exception of Frontera, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes or Requests for PuSh Audience Services” field at the time of booking.
  • Please note we are unable to accommodate any seating requests other than for accessibility seating.
  • Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services.
  • Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
  • Missed performances are considered redeemed on your Pass and are non-refundable.
  • Passholders must always be present, and show valid proof-of-age photo ID, at the venue box office to pick up tickets.
  • Lost or stolen Passes will not be replaced.
  • Advertised Pass prices include service fees and taxes.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – Youth Rush Tickets

  • Youth rush tickets are very limited, and subject to availability.
  • Limit of one (1) youth rush ticket per person, per performance.
  • Youth rush tickets are non-refundable and non-transferable.
  • Must be 16 to 24 years old (on January 21, 2020) to be eligible for youth rush tickets.
  • Youth rush tickets are available only at the venue box office, one hour before showtime.
  • Youth rush tickets are not available for select shows.
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Youth rush ticket holders are assigned seats based on availability and at the discretion of the venue box office staff. Reserved seating may be restricted for select shows or venues.
  • Valid proof-of-age photo ID must be presented at the venue box office to purchase youth rush tickets.
  • Advertised youth rush ticket price includes all service fees and taxes.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.
Can I attend a performance alone?

Absolutely! Many patrons attend PuSh shows solo. The magic is between you and the performer(s) and the rest of the audience — it doesn’t matter if you arrived with an old friend or leave with a new one. Your PuSh experience is yours to inhabit.

Is there a dress code?

Absolutely not! Each person should feel free to attend PuSh performances in whatever clothing feels appropriate to them. Because we’re a winter festival, the average patron is generally more concerned with umbrellas and coats than ties or heels. But feel free to be as sharply dressed or as casually cool as you wish. Come as you are.

Are outdoors shows rain or shine?

Yes, outdoor shows happen in rain or shine! Please be prepared and dressed for Vancouver weather.

If I am late will I be allowed into the show?

Late entry is disruptive for the performers and audience, and we cannot guarantee late entry into a show. To ensure entry, we recommend you arrive no less than 30 minutes before showtime to claim your tickets at the box office and be seated.

Any late entry, if it is at all possible, is at the sole discretion of the venue front of house staff.

Can I come early or stay late at a Club PuSh show?

Yes! If you book a Club PuSh show on your Pass or buy a single ticket, you have access one hour before showtime. So arrive early and/or stay late to enjoy some drinks, music and conversation with the fellow Festival-goers.

When do the venue box offices open?

Venue box offices generally open one hour prior to showtime, with the exception of the Queen Elizabeth Theatre (for Frontera) which opens two hours prior to showtime.

Can I bring my child to a PuSh Festival show?

Some PuSh Festival shows may not be appropriate for young audiences; most contain mature content intended for adults. Please visit the specific show pages for a detailed description of each work. Though PuSh Festival Audience Services is pleased to advise, it is at the discretion of the parent or guardian to determine if a show is age-appropriate.

Any audience member, regardless of age, must have a ticket to enter the venue and attend the show.

Please note that Central Studios (Club PuSh and other events) is a licensed venue and therefore all audience members must be 19 years of age and older to attend shows at this venue (with two pieces of valid proof-of-age photo ID).

Passes

PuSh Passes

A PuSh Pass is simply the best way to experience the Festival! Passes often sell out, so buy early to avoid disappointment. Passes for the 2020 season will be on sale soon.

Four-Show Pass: $119
Six-Show Pass: $176

Save up to 25% off single ticket prices. Use your Pass to see different shows, or book multiple tickets to the same show so you can bring friends. Enjoy convenience: Book your shows online any time of day.

Youth Four-Show Pass: $20

A sweet deal for youths age 16 to 24! The Youth Four-Show Pass guarantees you a seat by booking online in advance.

Industry Pass: $249
Industry Series Access Only: $75

For performing arts professionals, deepen your expertise and network with artists, producers and presenters with a PuSh Industry Pass.

Buy Passes

Buying for Someone Else

To purchase a PuSh Pass as a gift or in someone else’s name, contact Audience Services directly.

Limitations and Surcharges

Some premium reserved seating shows require a surcharge, and not all shows or events are available for booking on a pass. Even with a surcharge, pass holders enjoy the best price and flexibility over single tickets.

PuSh Pass FAQs

About the PuSh Pass

Terms & Conditions – PuSh Passes
  • PuSh Passes are limited quantity.
  • Limit of two (2) PuSh Passes per order.
  • PuSh Passes are non-refundable and non-transferable.
  • Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
  • Select shows or performance times may not be eligible to book on a PuSh Pass.
  • Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking:
    • Frontera ($30 surcharge)
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Please stay tuned for more information. We will be announcing our full program on November 28, 2019.
  • Please note that, with the exception of Frontera, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
  • Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services.
  • Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
  • Missed performances are considered redeemed on your Pass and are non-refundable.
  • Passes can be used to book tickets for multiple people into one performance.
  • Passholders must always be present, and be prepared to show valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
  • Lost or stolen Passes will not be replaced.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.
Terms & Conditions – PuSh Youth Pass
  • Youth Passes are limited quantity.
  • Limit of one (1) Youth Pass per person.
  • Youth Passes are non-refundable and non-transferable.
  • Must be 16 to 24 years old (on January 21, 2020) to be eligible for a Youth Pass.
  • The Youth Pass entitles the Passholder to book one (1) ticket per show, up to four (4) shows at the 2020 PuSh Festival.
  • Tickets allotted for Youth Passholders for each performance are extremely limited, so book early and at least 72 hours before showtime.
  • Select shows are not be eligible to book on the Youth Pass. Please stay tuned for more information. We will be announcing our full program on November 28, 2019.
  • Youth Passholders are not required to pay the surcharge applied to select shows, with exception to Frontera ($30 surcharge).
  • Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
  • Select shows are reserved seating.
    • Frontera
  • Please note that, with the exception of Frontera, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes or Requests for PuSh Audience Services” field at the time of booking.
  • Please note we are unable to accommodate any seating requests other than for accessibility seating.
  • Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services.
  • Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
  • Missed performances are considered redeemed on your Pass and are non-refundable.
  • Passholders must always be present, and show valid proof-of-age photo ID, at the venue box office to pick up tickets.
  • Lost or stolen Passes will not be replaced.
  • Advertised Pass prices include service fees and taxes.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.
How do I purchase a Pass?

There are two ways to purchase your PuSh Pass:

  • Online by starting at the PuSh Pass page.
  • By phone: call 604.449.6000 during regular PuSh Festival Audience Services hours.
How do I get my PuSh Pass once I’ve purchased it?

Once you have purchased a PuSh Pass you will receive an email confirmation. Sign in to your online PuSh account, then book your desired shows.

Your physical PuSh Pass will be mailed to you within 10 business days, if purchased before January 5, 2019. If you purchase your Pass after January 5, 2019 PuSh Festival Audience Services will contact you to arrange pickup of your Pass.

Update: If you purchased any passes (Four-Show, Six-Show, Industry and/or Youth Show Pass) please note starting this year, you will not be receiving a physical pass; all bookings will happen through our ticketing provider, Spektrix. You do not need your pass to book your tickets. If you selected ‘leave my tickets at the box office’, your tickets will be available at the venue box office one hour before showtime. Present photo ID to claim your tickets.

If you purchased Industry Series Access Only, you will not be mailed anything further. Please print your email confirmation and present it at the door, with valid photo ID, to gain entry to any PuSh Industry Series events.

Can I talk to someone about my pass?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services.

Can someone else use my PuSh Pass?

PuSh Passes are non-transferable, which means the Passholder must always be present to use it. You are welcome to book more than one ticket per show on your Pass so you can bring guests (with the exception of the Youth Pass), but you as the passholder must be present with your photo ID to claim your tickets.

Can I give a PuSh Pass as a gift?

Yes, and what a gift to give! PuSh Passes purchased online must be purchased in the patron’s name only and the passes are non-transferable. To purchase a PuSh Pass as a gift or in someone else’s name, contact Audience Services and leave a phone number and suggested time that we can call you.

The recipient of the gift PuSh Pass must always be present when using their PuSh Pass. They are welcome to book more than one ticket per show on their Pass (with the exception of the Youth Pass) so they can bring guests, but must be present with their photo ID to claim their tickets.

What do I do if I’ve lost my PuSh Pass?

Please contact PuSh Festival Audience Services immediately. The PuSh Festival is not responsible to replace lost or stolen Passes.

Update: This year we will no longer be sending physical passes (including: Six-Show, Four-Show, Industry Series & Youth Passes) to our patrons. For any issues around your passes, please contact PuSh Festival Audience Services immediately.

Booking on a Pass

Do I need to book in advance if I have a PuSh Pass?

PuSh Passholders must book their shows at least 72 hours prior to showtime, online or by contacting Audience Services. Book early to avoid disappointment — tickets allotted for Passholders at each performance are limited.

I have a PuSh Pass. How do I book my shows?

You can book your shows online or by contacting Audience Services.

How to book online:

    1. Sign into your PuSh Festival Account.
    2. Choose your desired show, and then click “Book on a PuSh Pass”.
    3. Choose your desired performance date and time.
    4. Click “Passholder Tickets” button (or “Youth Passholder Tickets” if you have a Youth Pass).
    5. Follow the prompts through the check out; your PuSh Pass benefits are applied, if eligible, at the end of the check out.

Sign Into Your Account

Book early (and at least 72 hours prior to showtime) since seats available to be booked by PuSh Passholders for each performance are limited and do fill up as the Festival approaches.

Why can’t I book on my Pass when single tickets are still available?

A limited number of PuSh Passholders seats are available for each performance. We suggest booking your shows as soon as possible to avoid disappointment, as seats do fill up quickly.

Single tickets for a show may still be available once the Passholder tickets are full. To purchase single tickets, visit the specific show page.

Is there a waitlist if passholder seats run out?

Unfortunately we do not have a waitlist specifically for pass holder seats.

How do I get tickets for shows booked on my Pass?

Tickets booked on your PuSh Pass are available at the venue box office one hour before showtime. Present photo ID to claim them.

PuSh Passholder tickets are not mailed, and not available in advance of the show, with the exception of select reserved seating shows, when print-at-home tickets will be emailed to you in advance. Please print your print-at-home tickets, or present them on your mobile screen, at the door.

Youth Passholder tickets are not mailed, and not available in advance of the show. Tickets booked on your Youth Pass will be available at the venue box office one hour before showtime. Present valid proof-of-age photo ID to claim them.

Cancellation, Refunds, and Exchanges

What if I change my mind or can’t make a show booked on my Pass?

If you change your mind about a booking, or can’t attend a show booked on your Pass, you can cancel your booking by contacting Audience Services. You must cancel at least 72 hours prior to showtime. Missed performances are considered redeemed and are non-refundable.

You can re-book a different performance by contacting Audience Services, subject to a $2.25 rebooking fee per ticket.

Are PuSh Passes refundable or transferable?

PuSh Passes are non-refundable and non-transferable. Shows booked on the PuSh Pass can be exchanged for another eligible show, by contacting Audience Services, with a $2.25 fee per ticket.

What if I cancel my booking on a show that has a surcharge?

Surcharges for cancelled bookings are refunded back onto your credit card within 30 days. If you re-book into another show that also has a surcharge, you must pay the surcharge again separately (the surcharge from your canceled show will be refunded to your credit card within 30 days).

Tickets & Groups

Single Tickets

If a Pass is more than you need, single tickets are your best bet. Single tickets are also good for passholders who need more seats.

Note: some shows may be free but still require you to book a ticket.

Most single tickets are sold through the PuSh website, and some cases through partner websites. Starting your booking from a show page ensures that you’ll begin at the right place.

For more information see Frequently Asked Questions below.

Youth Rush Tickets

Limited youth rush tickets are available only at the venue box office, up to one hour before showtime, and subject to availability. There is a limit of one youth rush ticket per person, per performance. You must be 16 to 24 years old (as of January 21, 2020) to be eligible for youth rush tickets.

For more information see Frequently Asked Questions below.

Group Tickets

Parties of ten or more save up to 30% off single ticket prices for select shows.

Corporate Bookings
Contact Nicole Ebert: nicole@pushfestival.ca, 604.605.8284 ext 205.

Other Group Bookings
Contact Anika Vervecken: access@pushfestival.ca, 604.605.8284 ext 204.

Single Tickets FAQ

Terms & Conditions – Single Tickets
  • Tickets are subject to availability.
  • Tickets are non-refundable and non-transferable.
  • Tickets cannot be exchanged or re-booked.
  • Unused tickets are non-refundable.
  • For groups of 10 or more, please contact Group Sales via access@pushfestival.ca or 604.605.8284 ext 204.
  • Most shows are general admission, seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Ticket holders can select their seat from the available selection.
  • Valid photo ID must be presented by the original purchaser at each venue box office to pick up tickets.
  • Lost or stolen tickets will not be replaced.
  • Additional service charges and telephone order fees may apply in addition to the advertised ticket price.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.
Terms & Conditions – Youth Rush Tickets
  • Youth rush tickets are very limited, and subject to availability.
  • Limit of one (1) youth rush ticket per person, per performance.
  • Youth rush tickets are non-refundable and non-transferable.
  • Must be 16 to 24 years old (on January 21, 2020) to be eligible for youth rush tickets.
  • Youth rush tickets are available only at the venue box office, one hour before showtime.
  • Youth rush tickets are not available for select shows.
  • Most shows are general admission and seating is on a first-come-first-served basis.
  • Select shows are reserved seating. Youth rush ticket holders are assigned seats based on availability and at the discretion of the venue box office staff. Reserved seating may be restricted for select shows or venues.
  • Valid proof-of-age photo ID must be presented at the venue box office to purchase youth rush tickets.
  • Advertised youth rush ticket price includes all service fees and taxes.
  • Programming, artists, dates and prices are subject to change.
  • We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Can I talk to someone about my tickets?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services by:

Email us (fastest service)

Phone*: 604.449.6000

Toll-free in North America: 1.866.608.8284

Phone orders fees may apply.

PuSh Festival Audience Services hours:

Monday–Friday 12–6PM (November 4–December 23, 2019)

Monday–Saturday 12–6PM (January 3–February 9, 2020)

Closed December 24, 2019–January 2, 2020

How do I buy single tickets?

Tickets to PuSh Festival shows are sold through various box offices. Please visit the specific show page for detailed box office information. Show pages are found by browsing the festival program.

Ticket pick-up and delivery

There are two options available when buying tickets through the PuSh website:

Leave my tickets at the box office. Tickets will be available for pick up at the venue box office on the day of the performance.  Venue box offices generally open one hour prior to showtime, with the exception of the Vancouver Playhouse, which opens two hours prior.

We recommend arriving at least 30 minutes before showtime. The person who purchased the tickets must always be present with valid photo ID to pick up tickets.

Print at home/Show on mobile For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.

What if I cancel my booking on a show that has a surcharge?

Surcharges for cancelled bookings are refunded back onto your credit card within 30 days. If you re-book into another show that also has a surcharge, you must pay the surcharge again separately (the surcharge from your canceled show will be refunded to your credit card within 30 days).

Accessible PuSh

Accessible PuSh

PuSh is proud to be an industry-leader in making the performing arts accessible to all.
Our accessibility initiatives include:

  • Accessibility audits for all venues
  • Working with social and Indigenous organizations to offer free or reduced-price tickets
  • Relaxed performances
  • Visual stories
  • Companion tickets
  • ASL interpretation
  • Captioning
  • Live Description for blind or partially sighted patrons

Learn More About Accessible PuSh

For inquiries and assistance regarding accessibility at specific venues, contact Audience Services.

Accessible PuSh FAQ

Are performance venues accessible?

Most (but not all) venues are accessible to people with mobility aids. Accessibility audits are available online for most PuSh Festival venues.

NOTE: For Fragile Forms, following artists through the Anvil Centre, including up stairs, is part of this performance and as such it is not wheelchair accessible.

Please contact PuSh Festival Audience Services to confirm venue accessibility and to reserve seats. If you are booking shows on your PuSh Pass online, please indicate any specific accessibility needs in the “Notes or Requests for PuSh Audience Services” field at check-out.

Visit the Accessible PuSh page to find out more about the PuSh Festival’s accessibility initiatives.

For more information, contact Anika Vervecken: access@pushfestival.ca or 604.605.8284 ext 204.

What if I have content concerns?

Please contact PuSh Festival Audience Services if you have any concerns about content.

Is there a dress code?

Absolutely not! Each person should feel free to attend PuSh performances in whatever clothing feels appropriate to them. Because we’re a winter festival, the average patron is generally more concerned with umbrellas and coats than ties or heels. But feel free to be as sharply dressed or as casually cool as you wish. Come as you are.

Can I attend a performance alone?

Absolutely! Many patrons attend PuSh shows solo. The magic is between you and the performer(s) and the rest of the audience — it doesn’t matter if you arrived with an old friend or leave with a new one. Your PuSh experience is yours to inhabit.

Are outdoors shows rain or shine?

Yes, outdoor shows happen in rain or shine! Please be prepared and dressed for Vancouver weather.

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