Terms & Conditions - PuSh Passes

• PuSh Passes are limited quantity.
• Limit of four (4) PuSh Passes per order.
• PuSh Passes are non-refundable.
• PuSh Passes are non-transferable.
• Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
• Select shows or performance times may not be eligible to book on the PuSh Pass.
  • As I Lay Dying: February 7–12 are not eligible
  • The City and the City: January 24, 25 are not eligible
• Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking.
  • Macbeth: $40 surcharge
  • dirtsong: $12 surcharge
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Passholders are assigned seats from a selection of the best seats in the venue.
  • Macbeth
  • As I Lay Dying
  • Portraits in Motion
  • Mouthpiece
• Please note that specific assigned seating information is not available in advance. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Booking Notes” at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Booking Notes” at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passes can be used to book tickets for multiple people into one performance.
• Passholders must always be present, and be prepared to present valid photo ID, at the venue box office to pick up tickets.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Advertised early bird Pass prices end 5:00PM PST on November 22, 2016.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – PuSh Youth Pass

• Youth Passes are limited quantity.
• Limit of one (1) Youth Pass per person.
• Youth Passes are non-refundable.
• Youth Passes are non-transferable.
• Must be 16 to 24 years old (on February 5, 2017) to be eligible for a Youth Pass.
• The Youth Pass entitles the Passholder to book one (1) ticket per show, up to four (4) shows at the 2017 PuSh Festival.
• Tickets allotted for Youth Passholders for each performance are extremely limited, so book early and at least 72 hours before showtime.
• Select shows are not be eligible to book on the Youth Pass.
  • Macbeth
  • As I Lay Dying: February 7–12 are not eligible
• Youth Passholders are not required to pay the surcharge applied to select shows.
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Passholders are assigned seats from a selection of the best seats in the venue.
  • As I Lay Dying
  • Portraits in Motion
  • Mouthpiece
• Please note that specific assigned seating information is not available in advance. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Booking Notes” at the time of booking. Please note we are unable to accommodate any seating requests other than for accessibility seating.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
  Passholders must always be present, and present valid proof-of-age photo ID, at the venue box office to pick up tickets.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

What are the different ticketing options?

PuSh Passes:

Buy a PuSh Pass to save the most money (up to 30% of single ticket prices) and enjoy the convenience and flexibility!

• 4-show Pass: $103 early bird / $119 regular
• 6-show Pass: $148 early bird / $176 regular

Industry Pass/Pack:

The PuSh Assembly Industry Series events are ticketed and can only be accessed by PuSh Festival patrons who have purchased the Industry Pass Industry Pack. The Industry Pass offers you access to all PuSh Assembly Industry Series events, plus includes a Six-Show Pass to attend shows. The Industry Packs allow access to all events of the PuSh Assembly Industry Series only, without a Pass to attend shows.

• Industry Pass: $208 early bird / $236 regular (6-show Pass + Assembly Industry Series events)
• Industry Pack: $60 regular

PuSh Industry Pass early bird rates ends 5:00PM PST on November 22, 2016.

Single Tickets:

Single tickets to shows at the the PuSh Festival shows are sold through various partners and box office outlets, as specified on each show page.

Free events:

• Select shows are free and do not require a ticket or advanced booking, as specified on the show page.
• Select shows are free but may require advance booking, as specified on the show page. Book your free ticket by following the links on the show page.

How do I purchase a PuSh Pass?

There are two ways to purchase your PuSh Pass:

• Online: visit the PuSh Pass page.

• By phone: call 604.449.6000 during regular PuSh Festival Audience Services hours.

What shows can I see with my PuSh Pass?

Most PuSh Festival shows (Main Stage and Club PuSh) are eligible on the PuSh Pass, as indicated on the specific show pages.

There are limited numbers of seats reserved for PuSh Passholders at each performance. Book early to avoid disappointment! To check the up-to-date availability for PuSh Passholders, visit the PuSh Passes page.

Select shows require an additional surcharge, payable at the time of booking:

• Macbeth requires a $40 surcharge
• dirtsong requires a $12 surcharge

Select shows or performance times are not be eligible to book on the PuSh Pass:

• As I Lay Dying: February 7–12 are not eligible
• The City and the City: January 24, 25 are not eligible

What do the different colours on the PuSh Passes page mean?

Passholder Seats Available – You are able to book these performances on your PuSh Pass.

Passholder Seats Limited – You are able to book these performances on your PuSh Pass, but book soon because these performances are close to filling up!

Passholder Seats Closed – You are not able to book these shows on your PuSh Pass. This does not necessarily mean that the performance is sold out; it means PuSh Passholder seats are not available. Single tickets may be available through the box office and/or at the door before the performance. Please visit the specific show pages for box office information.

Is there a waiting list for performances no longer available to PuSh Passholders?

PuSh Passholders are able to cancel their own bookings in real time on the PuSh Festival website via the Book Shows page. These tickets are released immediately and we are unable to hold them for a waiting list. Log into your PuSh Pass account to see Passholder Show Availability in real time and book available performances on your PuSh Pass.

How does seating work for PuSh Passholders?

Most PuSh Festival shows are general admission (first come, first served). Please arrive early to the venue on performance night for better seating. For shows in assigned seating venues, PuSh Passholders are seated in a selection of excellent seats throughout the venue. Specific seating information is not available prior to your show.

If you have a specific seating request for accessibility reasons, please make your seating request in the “Booking Notes” section when booking your shows. PuSh Festival Audience Services will contact you to confirm availability.

If you wish to sit together with another Passholder at a show in an assigned seating venue, please include the other Passholder’s full name and Pass number in the “Booking Notes” section when booking your shows. PuSh Festival Audience Services will contact you to confirm availability.

Please note that we are generally unable to accommodate requests for a Passholder to sit next to a single ticket buyer.

If I am a PuSh Passholder can I sit with a friend that does not have a PuSh Pass?

Most PuSh performances are general admission (first come, first served). Arrive early to the performance venue for better seating and to sit with a non-Passholder.

For shows in assigned seating venues, consecutive seat availability with non-Passholders is extremely limited. If you wish to sit together with a non-Passholder at a show in an assigned seating venue, please make your seating request in the “Booking Notes” section when booking your performances. PuSh Festival Audience Services will contact you to confirm availability. Remember, you can always use your PuSh Pass to book two tickets to the same show in order to bring a friend!

How do I get my PuSh Pass once I've purchased it?

Once you have purchased a PuSh Pass you will receive an email confirmation with your unique Pass number that you can use immediately to book your shows online.

Your physical PuSh Pass will then be mailed to you within 10 business days, if purchased before January 8. If you purchase your Pass after January 8, PuSh Festival Audience Services will contact you to arrange pickup of your Pass.

If you purchased an Industry Pass, it will be mailed to you within 10 business days for addresses within the Greater Vancouver area. If you have an address outside the Greater Vancouver area, including international addresses, you will receive an email with further instructions on how to pick up your pass once you’re in town.

I made my PuSh Pass bookings, how do I get my tickets? Can I pick them up in advance?

Tickets booked on your PuSh Pass will be available at the venue box office one hour before showtime. Present your PuSh Pass and photo ID to claim them. PuSh Passholder tickets are not mailed, and not available in advance of the show.

Are PuSh Passes refundable or transferable?

PuSh Passes are non-refundable and non-transferable. Shows booked on the PuSh Pass can be exchanged for another eligible show via the Book Shows page, with a $2.25 fee per ticket.

If I am running late, will I be allowed into the show?

If the show indicates that “latecomers will not be admitted,” we truly cannot accommodate late entry into the show. Late entry is disruptive for the performers and audiences. To ensure entry, we recommend you arrive no less than 30 minutes before showtime to claim your tickets at the box office and be seated.

Any late entry is at the sole discretion of the venue front of house staff.

Can I bring my child to a PuSh Festival show?

Some PuSh Festival shows may not be appropriate for young audiences; most contain mature content intended for adults. Please visit the specific show pages for a detailed description of each work. Though PuSh Festival Audience Services is pleased to advise, it is at the discretion of the parent or guardian to determine if a show is age-appropriate.

Any audience member, regardless of age, must have a ticket to enter the venue and attend the show.

Please note that The Fox Cabaret (Club PuSh and other events) is a licensed venue and therefore all audience members must be 19 years of age and older to attend shows at this venue (with two pieces of valid proof-of-age photo ID).

If I'm attending a Club PuSh show, can I come early or stay late to hang out?

Yes! If you book a Club PuSh show on your PuSh Pass, or if you buy a single ticket to a Club PuSh show, you have access to Club PuSh at The Fox Cabaret one hour before showtime until late. So arrive early and/or stay late to enjoy some drinks, music and conversation with the fellow Festival-goers.

As a PuSh Passholder or single ticket buyer to Club PuSh, you have access to both The Fox Cabaret main room and the The Fox Cabaret’s Projection Room (which is located upstairs through the side entrance outside).

What is the PuSh Festival bar? Where is it?

The PuSh Festival bar—located at Club PuSh at the Fox Cabaret (2312 Main Street)—is the social hub of the whole Festival where you can meet up with friends and colleagues every night of the Festival. Join fellow Festival-goers for conversation, drinks and music by guest DJs in The Fox Cabaret’s Projection Room (upstairs, use the side entrance outside.)

If you are attending a Club PuSh show, arrive early and stay late to keep the conversation going. And even if you do not have a ticket to a Club PuSh show in The Fox Cabaret’s main room, you are welcome to join us in at the Festival bar in the Projection Room (this does not provide entry to the Club PuSh show).

January 16–February 4, every night
5PM–late
No cover. 19+

How do I contact PuSh Festival Audience Services?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services by:

Email: tickets@pushfestival.ca
Phone: 604.449.6000 (International toll free: 1.866.608.8284)
In-person: 110–750 Hamilton Street (between Georgia & Robson Streets)

PuSh Festival Audience Services hours:
Monday to Friday, 12–6pm (until December 23, 2016)
Monday to Saturday, 12–6pm (January 2–February 4, 2017)
Closed December 24 to January 1

Tickets to shows at the PuSh Festival are sold through various box office outlets. Please visit specific show pages for detailed box office details.

Terms & Conditions - Single Tickets

• Tickets are subject to availability.
• Limit of eight (8) tickets per order. For groups of 10 or more, please contact Group Sales via access@pushfestival.ca.
• Tickets are non-refundable.
• Tickets are non-transferable.
• Tickets cannot be exchanged or re-booked.
• Unused tickets are non-refundable.
• Most shows are general admission. Ticket holders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Ticket holders can select their seat from the available selection.
• Valid photo ID must be presented by original purchaser at each venue box office to pick up tickets.
• Lost or stolen tickets will not be replaced.
• Additional service charges and telephone order fees may apply in addition to the advertised ticket price.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

How do I buy single tickets?

Tickets to PuSh Festival shows are sold through various box offices. Please visit the specific show page for detailed box office details.

Tickets to all of the 2017 PuSh Festival shows go on sale at 10:00AM PST on November 8, 2016.

If I am a PuSh Passholder can I sit with a friend that does not have a PuSh Pass?

Most PuSh performances are general admission (first come, first served). Arrive early to the performance venue for better seating and to sit with a non-Passholder.

For shows in assigned seating venues, consecutive seat availability with non-Passholders is extremely limited. If you wish to sit together with a non-Passholder at a show in an assigned seating venue, please make your seating request in the “Booking Notes” section when booking your performances. PuSh Festival Audience Services will contact you to confirm availability. Remember, you can always use your PuSh Pass to book two tickets to the same show in order to bring a friend!

If I am running late, will I be allowed into the show?

If the show indicates that “latecomers will not be admitted,” we truly cannot accommodate late entry into the show. Late entry is disruptive for the performers and audiences. To ensure entry, we recommend you arrive no less than 30 minutes before showtime to claim your tickets at the box office and be seated.

Any late entry is at the sole discretion of the venue front of house staff.

Can I bring my child to a PuSh Festival show?

Some PuSh Festival shows may not be appropriate for young audiences; most contain mature content intended for adults. Please visit the specific show pages for a detailed description of each work. Though PuSh Festival Audience Services is pleased to advise, it is at the discretion of the parent or guardian to determine if a show is age-appropriate.

Any audience member, regardless of age, must have a ticket to enter the venue and attend the show.

Please note that The Fox Cabaret (Club PuSh and other events) is a licensed venue and therefore all audience members must be 19 years of age and older to attend shows at this venue (with two pieces of valid proof-of-age photo ID).

If I'm attending a Club PuSh show, can I come early or stay late to hang out?

Yes! If you book a Club PuSh show on your PuSh Pass, or if you buy a single ticket to a Club PuSh show, you have access to Club PuSh at The Fox Cabaret one hour before showtime until late. So arrive early and/or stay late to enjoy some drinks, music and conversation with the fellow Festival-goers.

As a PuSh Passholder or single ticket buyer to Club PuSh, you have access to both The Fox Cabaret main room and the The Fox Cabaret’s Projection Room (which is located upstairs through the side entrance outside).

What is the PuSh Festival bar? Where is it?

The PuSh Festival bar—located at Club PuSh at the Fox Cabaret (2312 Main Street)—is the social hub of the whole Festival where you can meet up with friends and colleagues every night of the Festival. Join fellow Festival-goers for conversation, drinks and music by guest DJs in The Fox Cabaret’s Projection Room (upstairs, use the side entrance outside.)

If you are attending a Club PuSh show, arrive early and stay late to keep the conversation going. And even if you do not have a ticket to a Club PuSh show in The Fox Cabaret’s main room, you are welcome to join us in at the Festival bar in the Projection Room (this does not provide entry to the Club PuSh show).

January 16–February 4, every night
5PM–late
No cover. 19+

How do I contact PuSh Festival Audience Services?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services by:

Email: tickets@pushfestival.ca
Phone: 604.449.6000 (International toll free: 1.866.608.8284)
In-person: 110–750 Hamilton Street (between Georgia & Robson Streets)

PuSh Festival Audience Services hours:
Monday to Friday, 12–6pm (until December 23, 2016)
Monday to Saturday, 12–6pm (January 2–February 4, 2017)
Closed December 24 to January 1

Tickets to shows at the PuSh Festival are sold through various box office outlets. Please visit specific show pages for detailed box office details.