Terms & Conditions - PuSh Passes

• PuSh Passes are limited quantity.
• Limit of two (2) PuSh Passes per order.
• PuSh Passes are non-refundable.
• PuSh Passes are non-transferable.
• Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
• Select shows or performance times may not be eligible to book on the PuSh Pass.
  • Reassembled, Slightly Askew
  • Lookout
  • The Walkers
  • The Making of Justice
  • Plus, BiRDMAN: LiVE is not eligible on the Youth Pass
• Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking.
  • Some Hope for the Bastards ($12 surcharge)
  • BiRDMAN: LiVE ($12 surcharge)
  • The Eternal Tides ($30 surcharge)
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating.
  • Some Hope for the Bastards
  • I’m Not Here
  • Dublin Oldschool
  • BiRDMAN: LiVE
  • The Eternal Tides
• Please note that, with the exception of Some Hope for the Bastards and The Eternal Tides, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue.If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passes can be used to book tickets for multiple people into one performance.
• Passholders must always be present, and be prepared to present valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Advertised early bird Pass prices end 5:00PM PST on December 7, 2017.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – PuSh Youth Pass

• Youth Passes are limited quantity.
• Limit of one (1) Youth Pass per person.
• Youth Passes are non-refundable.
• Youth Passes are non-transferable.
• Must be 16 to 24 years old (on February 4, 2018) to be eligible for a Youth Pass.
• The Youth Pass entitles the Passholder to book one (1) ticket per show, up to four (4) shows at the 2018 PuSh Festival.
• Tickets allotted for Youth Passholders for each performance are extremely limited, so book early and at least 72 hours before showtime.
• Select shows are not be eligible to book on the Youth Pass.
  • Reassembled, Slightly Askew
  • Lookout
  • BiRDMAN: LiVE
  • The Walkers
  • The Making of Justice
• Youth Passholders are not required to pay the surcharge applied to select shows.
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating.
  • Some Hope for the Bastards
  • I’m Not Here
  • Dublin Oldschool
  • BiRDMAN: LiVE
  • The Eternal Tides
• Please note that, with the exception of Some Hope for the Bastards and The Eternal Tides, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes or Requests for PuSh Audience Services” field at the time of booking.
• Please note we are unable to accommodate any seating requests other than for accessibility seating.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passholders must always be present, and present valid proof-of-age photo ID, at the venue box office to pick up tickets.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

What are the different ticketing options?

PuSh Passes:

Buy a PuSh Pass to save the most money (up to 30% of single ticket prices) and enjoy the convenience and flexibility!

4-show Pass: $103 early bird / $119 regular

6-show Pass: $148 early bird / $176 regular

Early bird rates ends 5:00PM PST on December 7, 2018.

Industry Six-Show Pass and Industry Pack:

The PuSh Assembly Industry Series events are ticketed and can only be accessed by PuSh Festival patrons who have purchased the Industry Six-Show Pass or Industry Pack. The Industry Six-Show Pass offers you access to all PuSh Assembly Industry Series events, and entitles you to book up to six tickets to attend shows. The Industry Packs allow access to all events of the PuSh Assembly Industry Series only, without a Six-Show Pass to attend shows.

Industry Six-Show Pass: $208 early bird / $236 regular (6-show Pass plus Assembly Industry Series events)

Industry Pack: $60 regular

Early bird rates ends 5:00PM PST on December 7, 2018.

Single Tickets:

Single tickets to shows at the the PuSh Festival shows are sold through various partners and box office outlets, as specified on each show page.

Free events:

Select shows are free and do not require a ticket or advanced booking, as specified on the show page.

Select shows are free but may require advance booking, as specified on the show page. Book your free ticket by following the links on the show page.

How do I purchase a PuSh Pass?

There are two ways to purchase your PuSh Pass:

• Online: visit the PuSh Pass page.
• By phone: call 604.449.6000 during regular PuSh Festival Audience Services hours.

What shows can I see with my PuSh Pass?

• Most PuSh Festival shows (Main Stage and Club PuSh) are eligible on the PuSh Pass, as indicated on the specific show pages.
• There are limited numbers of tickets for PuSh Passholders at each performance. Book early to avoid disappointment!
• Select shows require an additional surcharge, payable at the time of booking:
  • Some Hope for the Bastards requires a $12 surcharge
  • BiRDMAN: LiVE requires a $12 surcharge
  • The Eternal Tides requires a $30 surcharge
• Select shows are not eligible to be booked on the PuSh Pass:
  • Reassembled, Slightly Askew
  • Lookout
  • The Walkers
  • The Making of Justice
  • Plus, BiRDMAN: LiVE is not eligible on the Youth Pass

Do I have to attend all different shows with my PuSh Pass?

Your PuSh Pass is flexible! For example, if you purchase a Four-Show Pass, you can choose to bring three friends to a single show, bring one friend to two different shows, or see four different shows on your Pass. The only restriction is that the PuSh Passholder must be present; PuSh Passes are non-transferable.

I have a PuSh Pass. How do I book my shows?

You can book your shows online or by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.

How to book online:

1. Sign in to your PuSh Festival Account.

2. Choose your desired show.

3. Click “Book Tickets” (or “Book on a PuSh Pass”) button.

4. Choose your desired performance date and time.

5. Click “Passholder Tickets” button (or “Youth Passholder Tickets” if you have a Youth Pass).

6. Follow the prompts through the check out; your PuSh Pass benefits will be applied to the eligible tickets at the end of the check out.

Book early (and at least 72 hours prior to showtime) since seats available to be booked by PuSh Passholders for each performance are limited and do fill up as the Festival approaches.

Why can't I book shows on my PuSh Pass when single tickets are still available for sale?

A limited number of tickets are available for PuSh Passholders for each performance. We suggest booking your shows as soon as possible to avoid disappointment, as seats do fill up quickly.

Single tickets for a show may still be available once the Passholder tickets are full. To purchase single tickets, visit the specific show page for box office information.

Can I just show up at the door with my PuSh Pass instead of booking in advance?

PuSh Passholders must book their shows at least 72 hours prior to showtime, online or by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000. Book early to avoid disappointment—tickets allotted for Passholders at each performance are limited.

Using a PuSh Pass at the door without advance booking is at the sole discretion of the venue box office staff, and subject to availability.

Is there a waiting list for performances no longer available to PuSh Passholders?

PuSh Passholders can cancel bookings made on a PuSh Pass by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.

These tickets are released immediately and we are unable to hold them for a waiting list.

What if I change my mind or can't make a show I already booked on my PuSh Pass?

If you change your mind about a booking, or aren’t able to attend a show that you already booked on your Pass, you can cancel your booking by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.

You must cancel at least 72 hours prior to show showtime. Missed performances are considered redeemed and are non-refundable.

You can re-book a different performance by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000. Please note that re-bookings are subject to a $2.25 fee per ticket.

What if I cancel my booking on a show that has a surcharge?

If you have to cancel a show that has a surcharge, you will be refunded the surcharge back onto your credit card within 30 days.

If you have to cancel a show with a surcharge, and would like to re-book into another show that also has a surcharge, you must pay the surcharge again separately (and the surcharge from your canceled show will be refunded to your credit card within 30 days).

How does seating work for PuSh Passholders?

Most PuSh Festival shows are general admission (first come, first served). Please arrive early to the venue on performance night for better seating.

For most shows in assigned seating venues, PuSh Passholders are seated in a selection of excellent seats throughout the venue. Specific seating information is not available prior to your show (with the exception of Some Hope for the Bastards and The Eternal Tides, where passholders can choose their own seats from the Passholder selection).

If you have a specific seating request for accessibility reasons, please make your seating request in the “Notes or Requests for PuSh Audience Services” field when booking your shows. PuSh Festival Audience Services will contact you to confirm availability.

If you wish to sit together with another Passholder at a show in an assigned seating venue, please include the other Passholder’s full name and Pass number in the “Notes or Requests for PuSh Audience Services” field when booking your shows. PuSh Festival Audience Services will contact you to confirm availability.

Please note that we are generally unable to accommodate requests for a Passholder to sit next to a single ticket buyer.

If I am a PuSh Passholder can I sit with a friend that does not have a PuSh Pass?

Most PuSh performances are general admission (first come, first served). Arrive early to the performance venue for better seating and to sit with a non-Passholder.

For shows in assigned seating venues, consecutive seat availability with non-Passholders is extremely limited. If you wish to sit together with a non-Passholder at a show in an assigned seating venue, please make your seating request in the “Notes or Requests for PuSh Audience Services” field when booking your tickets. PuSh Festival Audience Services will contact you to confirm availability. Remember, you can always use your PuSh Pass to book multiple tickets to the same show in order to bring friends!

How do I get my PuSh Pass once I've purchased it?

Once you have purchased a PuSh Pass you will receive an email confirmation. Sign in to your online PuSh account, then book your desired shows.

Your physical PuSh Pass will then be mailed to you within 10 business days, if purchased before January 5. If you purchase your Pass after January 5, PuSh Festival Audience Services will contact you to arrange pickup of your Pass.

If you purchased an Industry Six-Show Pass, it will be mailed to you within 10 business days for addresses within the Greater Vancouver area. If you have an address outside the Greater Vancouver area, including international addresses, you will receive an email with further instructions on how to pick up your pass once you’re in town.

If you purchased an Industry Pack, you will not be mailed anything further. Please print your email confirmation and present it at the door, with valid photo ID, to gain entry to any PuSh Assembly Industry Series events.

I made my PuSh Pass bookings, how do I get my tickets? Can I pick them up in advance?

Tickets booked on your PuSh Pass are available at the venue box office one hour before showtime. Present your PuSh Pass and photo ID to claim them.

PuSh Passholder tickets are not mailed, and not available in advance of the show, with the exception of select reserved seating shows, when print-at-home tickets will be emailed to you in advance. Please print your print-at-home tickets, or present them on your mobile screen, at the door.

Youth Passholder tickets are not mailed, and not available in advance of the show. Tickets booked on your Youth Pass will be available at the venue box office one hour before showtime. Present your PuSh Pass and valid proof-of-age photo ID to claim them.

Are PuSh Passes refundable or transferable?

PuSh Passes are non-refundable and non-transferable. Shows booked on the PuSh Pass can be exchanged for another eligible show, by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000, with a $2.25 fee per ticket.

Can someone other than myself use my PuSh Pass?

PuSh Passes are non-transferable, which means the Passholder must always be present when using their PuSh Pass. You are welcome to book more than one ticket per show on your Pass so you can bring guests, but you must be present with your PuSh Pass and photo ID to claim your tickets.

Can I give a PuSh Pass as a gift?

Yes, and what a gift to give! To give a PuSh Pass as a gift, select “Gift Pass” on the PuSh Passes page, and follow the prompts through the check out.

If I am running late, will I be allowed into the show?

If the show indicates that “latecomers will not be admitted,” we truly cannot accommodate late entry into the show. Late entry is disruptive for the performers and audiences. To ensure entry, we recommend you arrive no less than 30 minutes before showtime to claim your tickets at the box office and be seated.

Any late entry is at the sole discretion of the venue front of house staff.

Can I bring my child to a PuSh Festival show?

Some PuSh Festival shows may not be appropriate for young audiences; most contain mature content intended for adults. Please visit the specific show pages for a detailed description of each work. Though PuSh Festival Audience Services is pleased to advise, it is at the discretion of the parent or guardian to determine if a show is age-appropriate.

Any audience member, regardless of age, must have a ticket to enter the venue and attend the show.

Please note that The Fox Cabaret (Club PuSh and other events) is a licensed venue and therefore all audience members must be 19 years of age and older to attend shows at this venue (with two pieces of valid proof-of-age photo ID).

Are performance venues accessible?

Most (but not all) venues are accessible to people with mobility aids. Accessibility audits are available online for most PuSh Festival venues.

Please contact PuSh Festival Audience Services at tickets@pushfestival.ca or 604.449.6000 to confirm venue accessibility and to reserve seats. If you are booking shows on your PuSh Pass online, please indicate any specific accessibility needs in the “Notes or Requests for PuSh Audience Services” field in the check out.

Visit the Accessible PuSh page to find out more about the PuSh Festival’s accessibility initiatives.

For more information, contact the Accessible PuSh Coordinator: access@pushfestival.ca or 604.605.8284 ext 204.

Do shows taking place outdoors happen rain or shine?

Yes, outdoor shows happen in rain or shine! Please be prepared and dressed for Vancouver weather.

If I'm attending a Club PuSh show, can I come early or stay late to hang out?

Yes! If you book a Club PuSh show on your PuSh Pass, or if you buy a single ticket to a Club PuSh show, you have access to Club PuSh at The Fox Cabaret one hour before showtime until late. So arrive early and/or stay late to enjoy some drinks, music and conversation with the fellow Festival-goers.

As a PuSh Passholder or single ticket buyer to Club PuSh, you have access to both The Fox Cabaret main room and the The Fox Cabaret’s Projection Room (which is located upstairs through the side entrance outside).

What is the PuSh Festival bar? Where is it?

The PuSh Festival bar—located at Club PuSh at The Fox Cabaret—is where you can meet up with friends and colleagues. Join fellow Festival-goers for conversation, drinks and music by guest DJs in The Fox Cabaret’s Projection Room (upstairs, use the side entrance outside.)

If you are attending a Club PuSh show, arrive early and stay late to keep the conversation going. Even if you do not have a ticket to a Club PuSh show in The Fox Cabaret’s main room, you are welcome to join us in at the Festival bar in the Projection Room (this does not provide entry to the Club PuSh show).

On Club PuSh nights
5PM–late
No cover
19+

When do the venue box offices open?

Venue box offices generally open one hour prior to showtime, with the exception of the Vancouver Playhouse (for Some Hope for the Bastards) and the Queen Elizabeth Theatre (for The Eternal Tides) which open two hours prior to showtime.

How do I contact PuSh Festival Audience Services?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services by:

Email: tickets@pushfestival.ca

Phone: 604.449.6000

Toll-free in North America: 1.866.608.8284

In-person: 110–750 Hamilton Street

(Helpful hint—Email is the fastest way to communicate with PuSh Festival Audience Services)

PuSh Festival Audience Services hours:

Monday–Friday 12–6PM (until December 22, 2017)

Monday–Saturday 12–6PM (January 2–February 4, 2018)

Closed December 23, 2017–January 1, 2018

Tickets to shows at the PuSh Festival are sold through various box office outlets. Please visit specific show pages for detailed box office details.

Terms & Conditions - Single Tickets

• Tickets are subject to availability.
• Tickets are non-refundable.
• Tickets are non-transferable.
• Tickets cannot be exchanged or re-booked.
• Unused tickets are non-refundable.
• For groups of 10 or more, please contact Group Sales via access@pushfestival.ca.
• Most shows are general admission. Ticket holders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Ticket holders can select their seat from the available selection.
• Valid photo ID must be presented by original purchaser at each venue box office to pick up tickets.
• Lost or stolen tickets will not be replaced.
• Additional service charges and telephone order fees may apply in addition to the advertised ticket price.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

How do I buy single tickets?

Tickets to PuSh Festival shows are sold through various box offices. Please visit the specific show page for detailed box office details—see the full program here.

If I am a PuSh Passholder can I sit with a friend that does not have a PuSh Pass?

Most PuSh performances are general admission (first come, first served). Arrive early to the performance venue for better seating and to sit with a non-Passholder.

For shows in assigned seating venues, consecutive seat availability with non-Passholders is extremely limited. If you wish to sit together with a non-Passholder at a show in an assigned seating venue, please make your seating request in the “Notes or Requests for PuSh Audience Services” field when booking your tickets. PuSh Festival Audience Services will contact you to confirm availability. Remember, you can always use your PuSh Pass to book multiple tickets to the same show in order to bring friends!

If I am running late, will I be allowed into the show?

If the show indicates that “latecomers will not be admitted,” we truly cannot accommodate late entry into the show. Late entry is disruptive for the performers and audiences. To ensure entry, we recommend you arrive no less than 30 minutes before showtime to claim your tickets at the box office and be seated.

Any late entry is at the sole discretion of the venue front of house staff.

Can I bring my child to a PuSh Festival show?

Some PuSh Festival shows may not be appropriate for young audiences; most contain mature content intended for adults. Please visit the specific show pages for a detailed description of each work. Though PuSh Festival Audience Services is pleased to advise, it is at the discretion of the parent or guardian to determine if a show is age-appropriate.

Any audience member, regardless of age, must have a ticket to enter the venue and attend the show.

Please note that The Fox Cabaret (Club PuSh and other events) is a licensed venue and therefore all audience members must be 19 years of age and older to attend shows at this venue (with two pieces of valid proof-of-age photo ID).

Are performance venues accessible?

Most (but not all) venues are accessible to people with mobility aids. Accessibility audits are available online for most PuSh Festival venues.

Please contact PuSh Festival Audience Services at tickets@pushfestival.ca or 604.449.6000 to confirm venue accessibility and to reserve seats. If you are booking shows on your PuSh Pass online, please indicate any specific accessibility needs in the “Notes or Requests for PuSh Audience Services” field in the check out.

Visit the Accessible PuSh page to find out more about the PuSh Festival’s accessibility initiatives.

For more information, contact the Accessible PuSh Coordinator: access@pushfestival.ca or 604.605.8284 ext 204.

Do shows taking place outdoors happen rain or shine?

Yes, outdoor shows happen in rain or shine! Please be prepared and dressed for Vancouver weather.

If I'm attending a Club PuSh show, can I come early or stay late to hang out?

Yes! If you book a Club PuSh show on your PuSh Pass, or if you buy a single ticket to a Club PuSh show, you have access to Club PuSh at The Fox Cabaret one hour before showtime until late. So arrive early and/or stay late to enjoy some drinks, music and conversation with the fellow Festival-goers.

As a PuSh Passholder or single ticket buyer to Club PuSh, you have access to both The Fox Cabaret main room and the The Fox Cabaret’s Projection Room (which is located upstairs through the side entrance outside).

What is the PuSh Festival bar? Where is it?

The PuSh Festival bar—located at Club PuSh at The Fox Cabaret—is where you can meet up with friends and colleagues. Join fellow Festival-goers for conversation, drinks and music by guest DJs in The Fox Cabaret’s Projection Room (upstairs, use the side entrance outside.)

If you are attending a Club PuSh show, arrive early and stay late to keep the conversation going. Even if you do not have a ticket to a Club PuSh show in The Fox Cabaret’s main room, you are welcome to join us in at the Festival bar in the Projection Room (this does not provide entry to the Club PuSh show).

On Club PuSh nights
5PM–late
No cover
19+

When do the venue box offices open?

Venue box offices generally open one hour prior to showtime, with the exception of the Vancouver Playhouse (for Some Hope for the Bastards) and the Queen Elizabeth Theatre (for The Eternal Tides) which open two hours prior to showtime.

How do I contact PuSh Festival Audience Services?

If you have questions about ticketing or PuSh Passes, contact the PuSh Festival Audience Services by:

Email: tickets@pushfestival.ca

Phone: 604.449.6000

Toll-free in North America: 1.866.608.8284

In-person: 110–750 Hamilton Street

(Helpful hint—Email is the fastest way to communicate with PuSh Festival Audience Services)

PuSh Festival Audience Services hours:

Monday–Friday 12–6PM (until December 22, 2017)

Monday–Saturday 12–6PM (January 2–February 4, 2018)

Closed December 23, 2017–January 1, 2018

Tickets to shows at the PuSh Festival are sold through various box office outlets. Please visit specific show pages for detailed box office details.

Terms & Conditions - PuSh Passes

• PuSh Passes are limited quantity.
• Limit of two (2) PuSh Passes per order.
• PuSh Passes are non-refundable.
• PuSh Passes are non-transferable.
• Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
• Select shows or performance times may not be eligible to book on the PuSh Pass.
  • Reassembled, Slightly Askew
  • Lookout
  • The Walkers
  • The Making of Justice
  • Plus, BiRDMAN: LiVE is not eligible on the Youth Pass
• Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking.
  • Some Hope for the Bastards ($12 surcharge)
  • BiRDMAN: LiVE ($12 surcharge)
  • The Eternal Tides ($30 surcharge)
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating.
  • Some Hope for the Bastards
  • I’m Not Here
  • Dublin Oldschool
  • BiRDMAN: LiVE
  • The Eternal Tides
• Please note that, with the exception of Some Hope for the Bastards and The Eternal Tides, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue.If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passes can be used to book tickets for multiple people into one performance.
• Passholders must always be present, and be prepared to present valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Advertised early bird Pass prices end 5:00PM PST on December 7, 2017.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions - Industry Pass and Industry Pack

Industry Six-Show Pass

• Industry Passes are limited quantity.
• Limit of four (4) Industry Passes per order.
• Industry Passes are non-refundable.
• Industry Passes are non-transferable.
• The Industry Pass entitles the Passholder entry to all events of the 2017 PuSh Assembly Industry Series. The events of the Industry Series do not need to booked on your Industry Pass; simply present your Industry Pass and valid photo ID at the door to gain entry.
• The Industry Pass entitles the Passholder to book up to six (6) tickets to shows at the 2017 PuSh Festival.
• Tickets allotted for Passholders for each performance are limited, so book early and at least 72 hours before showtime.
• Select shows are not be eligible to book on the Industry Pass.
  • Reassembled, Slightly Askew
  • Lookout
  • The Walkers
  • The Making of Justice
• Select shows require a surcharge (in addition to the cost of your Pass), payable at the time of booking.
  • Some Hope for the Bastards ($12 surcharge)
  • BiRDMAN: LiVE ($12 surcharge)
  • The Eternal Tides ($30 surcharge)
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating.
  • Some Hope for the Bastards
  • I’m Not Here
  • Dublin Oldschool
  • BiRDMAN: LiVE
  • The Eternal Tides
• Please note that, with the exception of Some Hope for the Bastards and The Eternal Tides, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue.If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes and Requests for PuSh Audience Services” field at the time of booking. If you would like to sit next to another Passholder, please make a note of their full name and pass number in the “Notes and Requests for PuSh Audience Services” field at the time of booking (we will do our best to accommodate). Please note that we are unable to accommodate requests for a Passholder to sit next to a single ticket buyer.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passes can be used to book tickets for multiple people into one performance.
• Passholders must always be present, and be prepared to present valid photo ID, at the venue box office to pick up tickets. For select performances, print-at-home tickets may be emailed to you in advance; please present your tickets (printed or on your mobile screen) at the venue.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Advertised early bird Pass prices end 5:00PM PST on December 7, 2017.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Industry Packs

• Industry Packs are limited quantity.
• Limit of four (4) Industry Packs per order.
• Industry Packs are non-refundable.
• Industry Packs are non-transferable.
• The Industry Pack entitles the Pack holder entry to all events of the 2018 PuSh Assembly Industry Series. The events of the PuSh Assembly
• Industry Series do not need to booked on your Pack; simply present your Industry Pack purchase confirmation email with valid photo ID at the door to gain entry.
• The Industry Pack does not include entry to the shows and performances of the PuSh Festival; tickets or Passes to the shows must be purchased separately.
• Lost or stolen Packs are not the responsibility of the PuSh Festival.
• Advertised Industry Pack price include all service fees and taxes.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Packs to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions - Single Tickets

• Tickets are subject to availability.
• Tickets are non-refundable.
• Tickets are non-transferable.
• Tickets cannot be exchanged or re-booked.
• Unused tickets are non-refundable.
• For groups of 10 or more, please contact Group Sales via access@pushfestival.ca.
• Most shows are general admission. Ticket holders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Ticket holders can select their seat from the available selection.
• Valid photo ID must be presented by original purchaser at each venue box office to pick up tickets.
• Lost or stolen tickets will not be replaced.
• Additional service charges and telephone order fees may apply in addition to the advertised ticket price.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – PuSh Youth Pass

• Youth Passes are limited quantity.
• Limit of one (1) Youth Pass per person.
• Youth Passes are non-refundable.
• Youth Passes are non-transferable.
• Must be 16 to 24 years old (on February 4, 2018) to be eligible for a Youth Pass.
• The Youth Pass entitles the Passholder to book one (1) ticket per show, up to four (4) shows at the 2018 PuSh Festival.
• Tickets allotted for Youth Passholders for each performance are extremely limited, so book early and at least 72 hours before showtime.
• Select shows are not be eligible to book on the Youth Pass.
  • Reassembled, Slightly Askew
  • Lookout
  • BiRDMAN: LiVE
  • The Walkers
  • The Making of Justice
• Youth Passholders are not required to pay the surcharge applied to select shows.
• Most shows are general admission. Passholders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating.
  • Some Hope for the Bastards
  • I’m Not Here
  • Dublin Oldschool
  • BiRDMAN: LiVE
  • The Eternal Tides
• Please note that, with the exception of Some Hope for the Bastards and The Eternal Tides, specific assigned seating information is not available in advance. Passholders are assigned seats from a selection of the best seats in the venue. If you have accessibility seating requests (such as wheelchair seating), please make a note in the “Notes or Requests for PuSh Audience Services” field at the time of booking.
• Please note we are unable to accommodate any seating requests other than for accessibility seating.
• Tickets booked on a Pass can be cancelled up to 72 hours prior to showtime by contacting Audience Services at tickets@pushfestival.ca, 604.449.6000.
• Tickets cancelled on a Pass can be re-booked for another eligible and available performance, with a $2.25 exchange fee per ticket payable at the time of re-booking.
• Missed performances are considered redeemed on your Pass and are non-refundable.
• Passholders must always be present, and present valid proof-of-age photo ID, at the venue box office to pick up tickets.
• Lost or stolen Passes will not be replaced.
• Advertised Pass prices include service fees and taxes.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for Passes to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms & Conditions – Youth Rush Tickets

• Youth rush tickets are very limited, and subject to availability.
• Limit of one (1) youth rush ticket per person, per performance.
• Youth rush tickets are non-refundable.
• Youth rush tickets are non-transferable.
• Must be 16 to 24 years old (on February 4, 2018) to be eligible for youth rush tickets.
• Youth rush tickets are available only at the venue box office, one hour before showtime.
• Youth rush tickets are not available for select shows.
  • BiRDMAN: LiVE
    
  • Piece for Person and Ghetto Blaster
• Most shows are general admission. Youth rush ticket holders are therefore not assigned specific seats at general admission shows; seating is on a first-come-first-served basis.
• Select shows are reserved seating. Youth rush ticket holders are assigned seats based on availability and at the discretion of the venue box office staff. Reserved seating may be restricted for select shows or venues.
• Valid proof-of-age photo ID must be presented at the venue box office to purchase youth rush tickets.
• Advertised Youth rush ticket price includes all service fees and taxes.
• Programming, artists, dates and prices are subject to change.
• We apply quantity limits for tickets to each patron in order to discourage unfair ticket buying practices. We reserve the right to cancel or modify orders if limits are exceeded, or under other circumstances including fraudulent activity.

Terms and Conditions